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Mixpanel Engagement Analytics for Atlassian Confluence® 

Supports Confluence 4.X - 6.X

Plug and play integration.

Documentation

Overview

Confluence User Engagement plugin uses Mixpanel, an advanced third-party event based analytics platform.

Traditional web analytics reporting is achieved by adding a third party snippet of JavaScript onto you web pages. When a page is accessed, the client-side JavaScript in the user's browser triggers a 'page view' tracking event in the third-party external analytics system.

For this reason, it is not possible to track 'page view' events for non-HTML content such as image, PDFs and videos. Additionally, some free web analytics services such as Google Analytics only permit tracking of anonymised user data.

With Confluence User Engagement, there is no JavaScript.

All calls to Mixpanel (the third-party analytics platform) are performed server-side allowing us to track all types of Confluence interaction and all types of content – even attachments and non-HTML content such as image, PDFs and videos. Additonally, there is no restriction on the collection of user data, so usernames are tracked alongside the content details.

What is tracked?

  • Create, read, update and delete (CRUD) events are captured for all content types
  • Supported content types: Spaces, pages, blogposts, attachments, comments
  • For each event additional data is linking the content to the space in which it belongs and the user performing the event

Additionally, user logins and search terms are tracked.

 

What is reported?

All reports give information of content for the passed week.

 

User Engagement Report

Accessed from the User Engagement menu item in the Browse menu, the user engagement report gives a top level overview on the users who are most engaged in interacting with the Confluence system. It lists the number of CRUD events for each content type against individual users. Clicking on a user's name links through to the individual's user history reports.

User Engagement screen:

User History Reports

Accessed from the User History menu item in the User's Name menu
A group of reports giving individual content reports for a separate content type and CRUD type e.g., Page View or Comment Update

  • Create, read, update and delete (CRUD) reports for all content types
  • Supported content types: Spaces, pages, blogposts, attachments, comments
  • Additionally, user logins and search terms are tracked.

User History Screen - Attachment Views:

User History Screen - Page Views:

 

Space Engagement Reports

Accessed from the Space Engagement menu item in the Browse menu, Space Engagement reports combine elements from both the user engagement report and the userr history reports:

  • Top level overview on the users who are most engaged in interacting with this particular space.
  • Create, read, update and delete (CRUD) reports for all content types
  • Supported content types: Pages, blogposts, comments, attachments

 

Today's Activity Macro

  • An overview of content events happening (globally) today
  • The percentage change from yesterday

Who has access to the reports

All users have full access to all the reports for all users. No content title are currently hidden based on user permissions. Viewing restrictions are part of the product roadmap.

 

Firewall restrictions

The Confluence system requires access to

The client browsers do not require access to either of the above URLs for the tracking or reporting to work correctly.

 

Keyboard shortcuts

Global Shortcuts

  • Go to User Engagement: Type g then u
  • Go to User History: Type g* then h

Page/Blog Post Actions

  • Go to Space Engagement: Type g then x

Keyboard shortcuts:





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