New Confluence Wiki Industry-Shaker Book - by Sarah Maddox - Get it

A few weeks ago a technical communications industry-shaker book was released!

"Confluence, Tech Comm, Chocolate: A wiki as platform extraordinaire for technical communication" is a book by Sarah Maddox, the brain, brawn, and head information architect (along with the killer tech doc team at Atlassian) behind Atlassian Software's extraordinary technical documentation set, developed and delivered on Confluence Wiki, and supporting over 10 products, developer documentation, and more.


Following is a story and by the end, book justification vs. review.

It is a story of a situation that likely resonates with many current or past tech writers – as well as marketers and execs, since truth be told, documentation affects all sides of a business.

This is a story about the love/hate realities of niche documentation tools, process knowledge, and all too common lone-soldier documentation roles. It is a story about the personal, professional, and corporate limitations and risks to this paradigm – and the many more opportunities available with a collaborative documentation strategy.

Sarah's book provides fresh industry perspectives for healthy documentation strategy freedom, and vital keys to her craft. Her book is a 476-page enabler to build a documentation set as great as Atlassian Software's.

Making "state of the art" documentation, back then

A little over 5 years ago, I was first introduced to Atlassian Confluence (and JIRA).

At the time, I was a newly hired product manager at a unified communications/voice messaging company in Cupertino, CA.

Prior, I'd had a thriving tech. doc consulting business for 10+ years. My experience came from great name corps, like AOL, Apple, Avaya, Cisco Systems, ChipX, Cylink, ECTF, Kineto Wireless, Motorola, 8x8, Octel, PublicMind, Symbol, Symantec, Visteon (Ford Motor Co.), and more than a dozen lesser known startup corps...

As a self-employed contractor, I’d always been tossed the gnarliest of tech doc challenges – which honestly, suited me just fine. The harder the problems, the better and more vital my skills became, the more contracts came my way. Work was endlessly steady, even through the dot-com bust. I’d often juggle 3-5 clients at a time. I was in my element.

My main tools: Adobe FrameMaker, Adobe Acrobat, and the ultimate niche skill product: WebWorks Publisher.

The new company I was joining had been my client for the previous 1 1/2 years. I owned and created their doc set from scratch, with all the latest and greatest flexible-doc bells and whistles:

  • single-sourcing
  • conditional text excerpts and flexible variables
  • integrated context-sensitive links from product dialogs
  • multiple graphics formats
  • auto-compiling doc builds
  • multiple platform/format outputs: online help, Website HTML, PDF, and print

It was versatile, friendly, and searchable with custom navigation features. It was polished. 

It was state of the art at the time, in tools, practices, and results. After all, I'd learned from some of the best high tech corps of the times!

The ominous onus of niche tech doc skills

I knew the company's product like the back of my hand – afterall I'd doc'd (and tested) it from all angles.

My conscience was clear – I could leave the doc behind with good faith, and dive into PMing fully.


Truth be had: NOT so fast!

Months later, a replacement tech writer job req had still not been opened! My management kept telling me "We'll hire; I assure you." But it never happened. I felt duped, and extremely challenged by the reality of my "stuck" predicament.

In-house, I was the only one that knew how to use my tools, update docs, even cross Ts. No one knew how the tools/doc process worked, compiled, ran, published -- and no one wanted to know!

I also knew that finding someone with WebWorks skills was close to impossible. It was the most sought after tech doc skill in the valley, and those who knew the tool were never available. I knew – I'd been one of them!

I was willing to train someone, but clearly my management thought differently: Why pay to train when you already have someone doing it great?

I was caught in the “hostage twist of the trade": cornered in a role because my skills were too specialized.

While deciding my next career move, I supported 40+ engineers in all product documentation efforts.

What? Confluence for official product documentation?

Confluence meanwhile was picking up pace for internal project management efforts. I started getting excited about the wiki and all it had to offer (even at v2.1!). 

About the same time, I learned of Sarah Maddox, a senior technical writer at Atlassian.

Sarah had a blog, providing sage and experienced tech writing advice. We used different tools, but I really identified with her way of thinking.

The Atlassian documentation team were in the early stages of building their product documentation set on Confluence Wiki.

Building official product documentation on a wiki?! This was new, and interesting:

  • I noticed that their wiki documentation was exposed to the Web, and changes were often made on-the-fly. They would do releases, but they could also make changes after a release. Unheard of!

  • I noticed that the online wiki doc was the primary format, but they also provided PDF and XML outputs, and context-sensitive links.

  • I noticed how certain components were templated ("excerpts", "includes", "user macros"), so "content blocks" could be shared in other docs or sections.

  • I noticed how easy it was to find things with Google, and that all content was SEO indexed regularly. Atlassian documentation always ranked high in search results.

    I recalled how Cisco did something similar years earlier during their rise. As one of the first networking companies, Cisco quickly gained credibility as THE defacto networking industry expert by overwhelming the Internet with their voluminous content and PDF documentation (among other reasons). RIM and BEA Systems were other corps that took this strategic approach, also having fast early momentum.

  • I noticed how engineers and PMs -- without special doc tool skills – would lend a hand, and update the doc themselves sometimes: fix wordings, typos, clarifications, add sections. In general, help – a notion that was completely foreign to me as a lone soldier.

  • I noticed how Atlassian was having above average fast success for a still very young company at the time. The doc had to be driving some of that Internet traffic and success.

  • I noticed how fast Atlassian was releasing product iterations. I figured that the increased documentation visibility and collaboration was naturally pushing better momentum in the organization.  

  • I noticed how Atlassian was also growing an active online community by allowing comments on the public doc wiki pages.

And a whole lot more. I didn’t know any companies at the time that was doing doc this way (yet!)

It was cutting edge, bold, powerful, and strategically AWESOME!

I watched Atlassian documentation evolve that year, and was envious. It pained "my stuck" feelings even more:

  • I started realizing just how deep my hole (and the entire tech doc industry hole) was. 

  • I started realizing just how inefficient niche tech doc tools and processes had become, ironically.

  • I could see that efficiencies well beyond the doc teams' efforts where being accomplished at Atlassian using these wiki approaches to documentation.

Clearly, "documentation" was not the only thing Atlassian was building through their documentation set!


I wanted to use the wiki for our doc, but I wasn’t allowed. I wanted the engineers to collaborate on bit pieces for the doc, and even that was trumped down. In fact, almost every time I added anything to the wiki, the Sr. PM would come to my desk and ask why I wrote something in the wiki; it was only for product management. #SeriousInsultToInjury

"What?! It’s a collaboration tool – that’s what it’s for!"

For a bit, I thought I was nuts. But I also knew that the Atlassian documentation progress I witnessed that year was not nuts.

After a year, I finally left that company/nuthouse! – with a new career passion in my sight: Atlassian Software!

Building a goldmine!

At a higher level, I considered Sarah Maddox to be one of the most brilliant and daring documentation professionals out there!

And Atlassian was building a goldmine in their web-based wiki documentation assets. 

Fast-forward 5 years... the proof is in the pudding!

  • The Atlassian documentation set speaks for itself.

    It is truly a phenomenal technical documentation set/reference implementation by any industry measure.

  • Atlassian as a corporation is now a globally well-known fast tracking success-story that has quadrupled in size since -- with far more in sales success -- even despite "the GFC".

    Sure, their great products and marketing help in this success, but as a company selling Enterprise software on the Internet, their documentation is an enormous contributor to this success without a doubt.

Morals of the story

While there's numerous points to this story, here's a couple key takeaways:

  • For tech writers/corporations stuck in linear old non-collaborative doc process paradigms, there's hope!

    With iterative collaboration and shared purpose deliverables, business goals, and processes – incredible efficiencies, teamwork, value, and new opportunities can take root through the documentation process.

    With management support – the potential of documentation (and you) to your organization is endless! And that’s how it should be!

  • If your management does not support you, leave. Run, do not walk, and find your path!

Who should buy this book?

Check out Sarah’s book -- for best-in-industry perspectives, valuable tips, tricks, recommendations, and a whole ton more on being successful using Confluence as a documentation platform, and beyond!!

476 stocked pages! Here's the link on Amazon.

I don't think there is any bigger power user than Sarah!

Are you ...


Atlassian customer

If you use Confluence - or considering Confluence in the future, learn about the endless opportunities with Confluence, for documentation and well beyond.

Technical Writers

Regardless of where you work or live in the world, if you are currently using conventional technical documentation tools like FrameMaker, Word, Webworks, Robohelp, MadCap, or the like, learn more about strategic documentation practices with Confluence.

Product Managers

If you are responsible for end-to-end product deliverables, including documentation, you should read this book for new perspectives. Optimize your team collaboration and product documentation, with greatest results.

Marketing Professionals

If you work in a company with documentation "behind the firewall", and large business growth objectives, you should review this book. By not having your documentation public, you are missing a massive SEO opportunity, in addition to an opportunity to show yourself off as a technical expert in your industry – among much more!

Executive Management

If you want to increase your brand, sales, marketability, and overall business growth, read this or give it to your team to evaluate it. Sarah's book has high strategic value.

If you fit in the above list, this book is a must have.

(Press Release) AppFusions Rolls Out Eight Integrations to Support Atlassian's Most Significant Release to Date - JIRA 5

SAN FRANCISCO, Feb. 28, 2012 (GLOBE NEWSWIRE) -- AppFusions is pleased to announce the release of eight integrations supporting Atlassian Software's most significant release: Atlassian JIRA 5.

  • Box in JIRA
  • JIRA in Jive
  • JIRA Connector for IBM Sametime
  • Google Docs in JIRA 
  • UserVoice Feedback and Helpdesk for JIRA
  • JIRA+ Enterprise Activity in IBM Connections
  • SpeakMyLanguage Translation On Demand for JIRA
  • SSO Authenticator for Active Directory and JIRA

All offerings are available via Atlassian Plugin Exchange, AppFusions' website, and cross-vendor catalogs.

"AppFusions continues to push the envelope as an Atlassian expert in system integrations," said Ken Olofsen, Atlassian's group product marketing manager for JIRA. "They leverage JIRA 5's advanced API to enable users to gain access to information across varied software systems and applications that ultimately contributes to higher engagement and accountability."

About JIRA 5

Atlassian JIRA is project tracking software for teams building great software. Sitting at the center of your development team or support center, teams track cases, bugs and defects, link issues to related source code, plan agile development, monitor activity, report on project status, and more.

The JIRA 5 brings together people, teams and other applications through many social business and integration-significant new features. At a high-level, JIRA 5 includes: 

  • "share" issue or search forwarding features
  • embedded "@mention"-support to engage other team members
  • enhanced APIs for remote system creates, updates, links
  • mixed-system activity-stream integration support, and more

JIRA is deployed in 11,300 companies in 110 countries. See Atlassian JIRA customers here

About AppFusions' Releases

AppFusions took top advantage of the expansive JIRA 5 improvements during Q3/Q4 2011 to ensure timely releases of their integrations, new and updated. 

Box in JIRA -- new!

"Attach" (link), preview, edit, download, and navigate Box files directly from JIRA. Video | More...

JIRA in Jive -- updated!

Search, view, create, update JIRA issues directly from Jive, among other (e.g., activity streams, Jive discussion integration, etc.). Video | More...

JIRA Connector for IBM Sametime -- new!

Engage in IBM Sametime messaging in context with JIRA issues, where it matters. Video | More...

Google Docs in JIRA  -- updated!

"Attach" (link), preview, edit, download, and navigate Google Docs directly from JIRA. Video | More ...

UserVoice Feedback and Helpdesk for JIRA 5 -- new!

Bi-directional feedback and helpdesk ticket processing between UserVoice and JIRA. Video More...

JIRA+ Enterprise Activity in IBM Connections -- new!

Live-link activity streams in IBM Connections from JIRA and all systems integrated with JIRA. Video | More...

SpeakMyLanguage Translation On Demand for JIRA -- updated!

On-the-fly translations of JIRA issues, supporting 31 languages. More...

SSO Authenticator for Active Directory and JIRA -- updated!

Windows SSO authentication between Active Directory and JIRA (or other applications), using Kerberos protocol.  More...

Note: Most of these products have sister versions for Confluence 4.X, Atlassian's latest Wiki release (Oct. 2011). The product is enjoying much acceptance with a re-designed rich text editor that increases adoption cycles while reducing learning curves.

What's next?

Atlassian Summit is May 30, 2012 in San Francisco. AppFusions will be a key sponsor, presenting these and other applications in their portfolio, and under development. Early-bird tickets to the event are here!

About Atlassian

Atlassian products help innovators everywhere plan, build and launch great software. More than 17,000 large and small organizations – including Citigroup, eBay, Netflix and Nike – use Atlassian's issue tracking, collaboration and software-development products to work smarter and deliver quality results, faster. Learn more at

About AppFusions 

AppFusions is a social, business, and engineering systems integrations firm offering multi-technology application solutions, enabling enterprises to harness together workflows and key data systems with improved efficiencies. AppFusions has created many unique solutions, such as these mentioned herein, and more.

AppFusions' Atlassian technologies' expertise is some of the most technically capable in the industry. Their portfolio of products and active engagement in the community exemplifies this high level of expertise. AppFusions' customers overlap with their technology partners' customers – from SMB to Fortune 100s, worldwide. AppFusions works in U.S., Australia, and Europe. Learn more at

Companies and products mentioned may be trademarks of their respective owners.CONTACT: Media & Business Inquiries:
Ellen Feaheny
CEO, co-founder

AppFusions Receives IBM Technical Validation of IBM Integrations

AppFusions has been a business partner with IBM officially for almost 7 months, and more actively 6 months. The first month we planned our working steps with each other, lining up plans to make it happen.

The Labyrinth Called IBM

One of the best things to receive in email -- or life -- is "You're approved!"

When it comes to working with IBM, that especially means alot in the early days as your traverse the labyrinth of IBM processes, not quite sure of what you got yourself into, or which way you are or are not going, or which part of the process is more special than the next.

I mean, you sorta know - but whatever you know is followed by reams that you do not know (you discover) - and the journey continues, seemingly endless. I do know that.

Overall, it's phenomenal to experience and pretty exciting, both what you know and don't know. And regardless, the IBMers have relentlessly guided us in great ways - and things are moving along pretty well it seems. 

In short - IBM is one amazing engine.

One Day The Maze Makes Sense

Happy to say that I think we are finally figuring out the maze a bit, with amazement and appreciation for what all the steps mean (that make no sense at the beginning - but later, start to, more).

Hmmm - life is like that too. So is entrepreneurship!

In time, I think I have grown an appreciation for how they work with partners and customers on the outside, the information that is shared is enormous (can't keep up), and pretty excited about our future efforts working together.

Seek first to understand then to be understood...

Today, we reached a first step of being understood by IBM, with an official technical validation email:

Congratulations! You have successfully completed the qualification process for the Ready for IBM Lotus software mark and are now eligible to take advantage of a wide range of attractive benefits.

The Ready for IBM Lotus software mark signifies to your customers that your product is production-ready and accepted by IBM as Ready for IBM Lotus software.

As a benefit, by receiving the Ready for IBM Lotus software mark, your solution will be displayed and marketed to customers in the IBM Lotus Business Solutions Catalog and the IBM Global Solutions Directory.

Technical Validation Sessions

We actually knew this before.

Last Friday, David Simpson had a special technical validation review gotomeeting session, where he underwent hands-on technical demos of the new integration applications, as well as their underpinnings.

Usually you are tested one at a time, but IBM development went through the validation process of all three in one go. 

You're Approved!

The following AppFusions solutions were approved/validated, and so now we have this great new badge associated with these solutions!  Thanks IBM!

Now they are REALLY available for customers - and that feels good!

Integration Solution




IBM Business Solutions

Atlassian Plugin


IBM Sametime in JIRA

Sametime 8.5.1



Posted here

Posted here

More Info

IBM Sametime in Confluence

Sametime 8.5.1


Confluence 4.X

Posted here

Posted here

More info

JIRA+ Enterprise
Activity in IBM Connections


IBM Connections 


Posted here 

Posted here

More info

Great job!

Great job David! Definitely, you get today's gold star!

The first of many validations to come though!

Wait till they see what's in the hopper ... only gets better!

(Press Release) AppFusions Integrates IBM Connections and IBM Sametime With Atlassian JIRA, Confluence - Bringing Together Key Value Enterprise Systems

ORLANDO, Fla., Jan. 18, 2012 /PRNewswire/ -- Lotusphere 2012 -- AppFusions is announcing integrations with Atlassian Software Systems and enterprise collaboration technologies from IBM, and the release of three new products.

About Atlassian JIRA+ Enterprise Activity in IBM Connections

Large companies often have multiple JIRA systems – being both a corporate-wide solution and team-level issue tracker. Many JIRA customers are also IBM Connections customers.  

With AppFusions' solution, cross-team JIRA+ activity streams are accessible within your IBM Connections deployment, continually.

Bringing real-time engineering activity from across the corporation to the front-line is powerful in itself. The "PLUS" part is including activity from integrated "other systems" (e.g., other Atlassian products, Box, Jive, UserVoice, Google Docs, etc.)

This YouTube video provides a glimpse, along with the forward potential (

"AppFusions continues to push the envelope as an Atlassian expert in system integrations," saidBryan Rollins, Atlassian's Group Product Manager of JIRA. "Their JIRA integrations incorporate our latest APIs focusing on connecting people, systems and activity. With their IBM integrations, they are exhibiting the continued potential of mixed system integrations, shared system collaborations, and large data trust visibility that, taken together, contributes to higher engagement and accountability by employees across the enterprise."

About Atlassian JIRA/Confluence integrations with IBM Sametime

"We use both IBM Sametime and Atlassian Confluence very actively. We're excited about this solution – seems only natural to collaborate in live discussions in the same place as our written discussions!" said Tom Digate, Director of eBusiness and Engineering Systems at Regal Beloit Corporation.

AppFusions' integrations with IBM Sametime and JIRA/Confluence provide users with work process efficiencies to collaborate more effectively. 

Conversations in the enterprise happen in multiple places. For example:

  • IBM Sametime -- a real-time UC messaging solution
  • Atlassian JIRA -- a prolifically deployed PM and engineering issue tracking system
  • Atlassian Confluence Wiki -- a popular collaboration platform 

These systems run independent of each other, yet content-rich discussions often find fever pitches in JIRA or Confluence, where project details are actively discovered, discussed, and shared – in writing. With AppFusions' solutions deployed, Atlassian JIRA or Confluence users can see if colleagues are "available" with in-app presence/profile indicators, then launch a conversation directly from within Confluence or JIRA.

If your Sametime subscription includes advanced features (group meetings or video conferencing), these features can also be launched. 

"Always-on presence indicators and instant live accessibility lends to many enterprise-wide minutes of saved efficiencies and eliminated workflow interruptions. AppFusions' integrations provide a valued advantage to capture thoughts and collaborate with real-time context," said Sherif Mansour, Atlassian's Confluence Product Manager.

Availability of AppFusions' IBM Integrations

AppFusions' Atlassian to IBM integrations are available via: 

AppFusions provides deployment support with the purchase of these integrations.

"We started with a goal of breaking down silos in the enterprise; these new solutions perfectly align to that, yet only the beginning!" said Ellen Feaheny, CEO of AppFusions. 

"Our hardest challenge these days is managing the endless continued solution ideas and energy coming out of AppFusions' engineering. We'll accept that challenge!"

AppFusions released and demo'd their solutions at Lotusphere 2012 (, as well as many their other integration product solutions. (They have released 20+ Atlassian integrations / applications.)

More details on Lotusphere 2012, follow #LS12, #ibmsocialbiz, and #lotusphere hashtags on Twitter.

About Atlassian

Atlassian products help innovators everywhere plan, build and launch great software. More than 17,000 large and small organizations – including Citigroup, eBay, Netflix and Nike – use Atlassian's issue tracking, collaboration and software-development products to work smarter and deliver quality results on time.  Learn more at

About AppFusions 

AppFusions is a systems integrator and solutions provider offering multi-technology application development services to help enterprises harness together workflows and key data systems for improved efficiencies. AppFusions has created many unique solutions, including integrations with Atlassian JIRA, Confluence, and Crowd, Jive Software, Box, UserVoice, Google Docs, Google Analytics, Webtrends, Alfresco, and now IBM Connections and IBM Sametime.

AppFusions' Atlassian technologies' expertise is some of the most technically capable in the industry. Their portfolio of products and active engagement in the community exemplifies this high level of expertise. AppFusions' customers overlap with their integration vendor partners' customers – from SMB to large Fortune 100 corporations world-wide. AppFusions is a global organization, working in US, Australia, and Europe. Learn more at

For Media & Business Inquiries:
Ellen Feaheny


Names  of  actual  companies  and  products  mentioned  herein  may  be trademarks  of  their  respective  owners.

End of Year Recap, while Reving up for IBM Lotusphere 2011 and "Hello 2012!"

Been a busy last few months for the AppFusions team - here's just a few recaps.

Then, next up - IBM Lotusphere 2011, in Orlando, Florida in less than 2 weeks. Prep is mostly done - just have to show up now! (smile)  W00t!


Go ahead - get a drink or glass of wine ... This is a long blog. Happens.
(Tip: Click on any image to go to the relevant event, product, or pony!)

Conference quick reviews over last months

Following - a bit on where we've been hanging our hat over the last few months.

Atlassian Summit 2011 (June 2011)

Atlassian Summit 2011 in June was a great great event, with the whole team in town for it, and so many great customer meets and greets. If you missed it, be sure to take time to catch the many useful videos that were posted.

Do try to make Atlassian Summit 2012 too:

May 30-June 1, 2012 at the Concourse Design Center in San Francisco

AtlasCamp 2011 (Sept. 2011)

Three short months later was met with the always special AtlasCamp 2011, an intimate event with the Atlassian development ecosphere and top Atlassian developers.

Videos were just released - Check them out - just like being there yourself.

Thank you Atlassian for a standout event once again!

JiveWorld11 (Oct. 2011)

In early Oct, we had the exciting opportunity to present and exhibit/demo at #JiveWorld11, in Las Vegas. Here's a nice thorough recap of the event by Alan Lepofsky.

It was a truly awesome event with every detail handled impeccably by Jive, and the customers also were incredible.

So many customers were also JIRA customers, so we liked that, along with much validation of AppFusions newly launched JIRA in Jive integration - bringing JIRA INTO Jive! If you haven't tried it, do let us know if interested.

We also demo'd Attensa in Jive too - so again, if interested - do contact us.

Here's the press release from that event.

Thank you Jive and customers for a fabulous event!

Continued Services and Product Development

Meanwhile and ongoing, the engine never slows down - and much customer and product development continued steadily.


In terms or professional services, our queues are busy - and we kicked off numerous Atlassian migration, system and network ops, and JIRA configs, mentoring, development projects. Demand for our services continues to grow, with bookings through February now.

No complaints for that - and thank you to our customers, most importantly and sincerely!

New Product Development

Product dev is moving fast, faster than this blog or even Facebook can keep up with. We try to keep up on twitter though.

Notable new product activity:

Atlassian SSO Authenticator Deployment Service

YES, you should be able to log into your Windows desktop system, and automatically be logged into Atlassian products!

Sounds simple - well, it is, if you have AppFusions' SSO authenticator deployed in your network.  Off to a great start - pushing on our 11th deployment now!

UserVoice Helpdesk and Feedback to JIRA

YES you should be able to auto-magically push your UserVoice feedback or helpdesk tickets to JIRA. Of course!

Ready for the JIRA 5.0 release coming out in Q1, we're excited on all levels for this one. UserVoice customers - contact us now to join the TRIALS program.  

SpeakMyLanguage Translation for Confluence and JIRA

YES, and please stop WISHING for your international company to speak the same language, and also stop wasting time!

With on-the-fly translations, in Confluence or JIRA, eliminate the language barriers (and excuses) between offices.

These products are gaining a steady track - ready to globalize your Confluence or JIRA NOW!

Box in Confluence

YES, it is only logical that your Box files are readily accessible in Confluence.

This new release (Confluence 3.5.X compatible) came out in October, to our delight. Confluence 4.X version will be out any day now!

Box in JIRA

And YES, of course those specifications or architecture drawings - related to JIRA issues, need linking, now!

This product is done/ready, and will be released with Atlassian's JIRA 5.0 release. If you want to TRIAL, contact us now, and we'll get you going.

And that's not all...

While existing clients and the many new products were alot already, most all of the rest of our products were also updated in recent months for current platforms.And all our JIRA integrations were updated to JIRA 5.0 compatibility ... can't wait for the JIRA 5.0 release!

Three crowd favorites:

Google Docs in Confluence and JIRA

If Box is not your flavor, and you instead use Google Docs, no worries -  we have you covered there too!

All your Google Docs at your fingertips in Confluence and JIRA, where you need them.

Updated for Confluence 4.X (avail now) and also ready for JIRA 5.0. Done!

Google Analytics for Confluence

This product received a warm post in Atlassian blogs recently, but in short the message was - Do you know how adoption is growing (or not) in your Wiki? Really?

If you do not have tracking statistics, just like with your Website, it's a guessing hunch game at best. With usage trends being tracked daily - sooooo much insight is gleaned. Period.

For the new year, do yourself a favor - and start tracking it - SO YOU KNOW. You'll never look back!

Updated for Confluence 4.X - avail now. Done!

SharpView High Resolution PDF Viewer for Confluence

Finally, we think you need to look good in 2012 - especially inside Confluence.

And what better way to look good than with super high resolution presentation quality PDFs! In fact, launch into full screen mode directly from Confluence - smooth move, with tons of polish. SharpView is about that - making you look good! It matters.

Updated for Confluence 4.X - avail now. Done!

And then there's Lotusphere 2011 (thumbs up)

Meanwhile, in addition to all of the above, a small fire has been growing with IBM integrations, with three new integrations to be launched at IBM Lotusphere 2011 in two weeks.

For additional details on Lotusphere 2012 and registration, visit: On Twitter, follow the #LS12, #ibmsocialbiz, #lotusphere hashtags.

And here's what were launching and why we are excited:

Atlassian connectors for IBM Sametime (for JIRA and Confluence)

YES, of course being able to launch an IM discussion directly from Confluence/JIRA makes sense, with context right there too! Also it makes sense to see if people are online while you are in the platform.

Our new connectors for Confluence and JIRA allow for that - as well as advanced unified communications, if your Sametime subscription supports that.

JIRA+ Enterprise Activity in IBM Connections

And finally, here's the new horn blower in town, pumping in Enterpise activity (including intelligent linking) from JIRA, and any other integrated app with JIRA.

So, for example if you have Confluence integrated with JIRA, or other Atlassian apps, or Box, or Google Docs, or UserVoice, or or or or... you name it - it all shows up in IBM Connections!


But here's the catch: you need to wait for JIRA 5.0 for these JIRA to IBM integrations. So run, do not walk, to upgrade as soon as Atlassian lets the JIRA5.0-cat outa the cage! I think it's soon - afterall, they already upgraded their very active public instance to JIRA 5.0! (Love that!)