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Zendesk™ in IBM Connections®

Supports IBM Connections cloud and on-premise v5.5+

Packaged ready to deploy integration

[ Overview ] [ Features ] [ Video ]

 

Overview

Zendesk is global web-based software best known for its customer relationship management (CRM) product.

IBM Connections is a leading enterprise social software platform that helps people engage with networks of expertise in the context of critical business processes.


Zendesk in IBM Connections allows IBM Connections users to search, access, preview, comment, create target lists and track analytics against Zendesk tickets, directly from IBM Connections.

Features

The following features are natively made available.

    • Natively authenticate, access and use Zendesk, from IBM Connections cloud 
    • Search (separate community app)
      • Keyword search
      • Results filter and sorting
      • Show/hide results column
      • Ticket details preview within the app
      • Back-link to Zendesk tickets
      • Comment to Zendesk tickets
    • Configurable Zendesk List (separate community app)

Supported, sustained, packaged integration with continued roadmap feature development. Your enablement key supports all updates throughout the year.

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