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Zendesk™ in IBM Connections®

Supports IBM Connections cloud and on-premise v5.5+

Packaged ready to deploy integration

Release Notes

2.0.0 Release (April 24, 2017)

  • New support for modal interactions with Zendesk; user can work with and comment on Zendesk tickets, all from IBM Connections.
  • IE compatibility
  • Ability to revoke access and re-authorize
  • Display comment thread in ticket preview

1.3.2 Release (November 21, 2016)

  • Allow adding multiple instances of the same community app, with different app configurations, on the same Community Overview page.
  • Support dynamic height of Zendesk community apps

1.3.1 Release (October 4, 2016)

  • Domain name change from Bluemix to appspokes.net
  • Improve database abstraction and encryption
  • Enhancements to improve application scalability and feature support push sustainability
  • Enhance the experience of Internet Explorer and Safari browser users. (No longer need to ensure settings set to "always allow cookies" in browsers)

1.2.6 Release (July 5, 2016)

  • Standardize footer and other user interface elements.
  • Truncate trailing slash in URL field in application configuration.

1.2.1 Release (June 14, 2016)

  • Prompt re-authorization when auth token becomes invalid.

1.2.0 Release (May 31, 2016)

  • Fixes for a few bugs - null value displayed in some fields, users was able to submit empty comment and field values were not capitalized.
  • Allow search without a query string
  • Search results table enhancements - add more columns and reorder search columns according to user behavior
  • Allow end users to submit both public and private comments

1.1.2 Release (May 27, 2016)

  • Fix a NullPointerException for search

  • Improve Zendesk Search App user interface

1.0.0 Release (April 20, 2016)

  • Initial release

 






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