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Overview

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Zendesk is global web-based software best known for its customer relationship management (CRM) product.

The Zendesk integration application service (AppSpokes, by AppFusions) allows users of any Web app platform to search, access, preview, comment, create target lists and track analytics against Zendesk tickets, directly from that platform.

Features

The following features are natively made available.

    • Natively authenticate, access and use Zendesk, from <any-web-app>
    • Search
      • Keyword search
      • Results filter and sorting
      • Show/hide results column
      • Ticket details preview within the app
      • Back-link to Zendesk tickets
      • Comment to Zendesk tickets
    • Configurable Zendesk List

Supported, sustained, packaged integration with continued roadmap feature development. Your enablement key supports all updates throughout the year.

Video

As an example, the following video shows the integration application running in IBM Connections cloud. The integration workflow ubiquitously can run/work securely in <any-web-app>.

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